Jaybird X3 – Warning

Jaybird X3 – Warning

So I have a pair of Jaybird X3’s, bought the first couple of weeks they were available.  The sound quality IMO was decent but Bose Sound Sports sound better.   The Plantronics Backbeat Fit sounds better IMO.

Yes I get asked to do the very thing I’ve already told them I’ve done several times.”

But the Jaybirds were oh so highly rated so I bought a pair.  You can probably tell where this is going right?

After at a guess less than 2 full charges worth the headhpones were dead when I went to use them last Sunday.  They’ve never been wet and given I was using them in 30’s and 40’s degree runs they didn’t even get sweated on.  And remember they’re rated for water.

I assumed the battery was dead so I plugged them in for 15 minutes to get me enough battery for a run.  15 minutes and they still won’t turn on.  So I assume the manual is lying to me about 15 minutes will get you an hour’s worth of run time and leave them on the charger and go run.

I get back and check them.  Still dead. Ooooh kay.   I put them back on the charger and try turning them on.  THey come on.  I take them off and they immediately die.   I put them back on and long story short while on the charger they will turn on and act normally with the exception that the right ear piece is dead.   They do their normal OMFG loud startup sequence “Powering on.  Blast of eardrum busting music.   Searching for Music Device.  Fully Charged.”

I can change the EQ using the app on the phone.   I can play music, only through the left ear piece.

So I google and you’ll be shocked to hear there are a lot of folks with the same problem.   I open a case with support and explain everything in detail.

I get asked if I tried turning them off and on.   And to try using a different USB port.

I respond back and tell them I’ve tried the soft reset of go into pairing mode and press the power button twice, the hard reset (that everyone says does nothing) of pressing the power button 8 times, pressing for 5 seconds, and doing that twice more.  I reiterate that the headphones appear to be fully charged, at least they say they are and the power led goes green indicating a full charge.   I reiterate that there is NO sound in the right earpiece and that the thing ONLY works while it’s on the charger.

I get a response back to try pressing the power button 8 times, holding for 5 seconds and doing that twice more, then putting it on the charger and letting it charge.   Yes I get asked to do the very thing I’ve already told them I’ve done several times.

So… knowing I’m wasting my time in doing this… I do it again.  And knowing I’m now wasting my time I re-state everything I’ve already stated twice for the third time.  Emphasizing that it has been reset, that the right ear piece doesn’t work, that the headset doesn’t work at all unless it’s on the charger.

It’s safe to assume at this point that they’re using the delay, irritate and drag the issue out till the customer gives up method of customer support.   And knowing there’s little chance I’m going to get a working set of headphones out of this any time soon if ever and I have a half marathon this weekend and don’t want to run it listening to my own breathing I found that Costco has Plantronics Backbeat Fit for $50 right now with instant rebates.

The Backbeats are pretty highly rated and to my ears they sound almost but not quite as good as Bose Soundsports and with better bass than the Jaybird X3’s.

So there you go.  If you’re considering the Jaybird X3’s then at this point assume they’re disposable and consumable and you might get some unknown number of months out of the or you might get some few hours like a fair number of people based on the views and public support cases on the Jaybird support forum and googling jaybird x3 battery issues, jaybird x3’s won’t turn on, jaybird x3’s won’t charge, jaybird x3’s one earpiece is dead.

TREX

4 Comments

Sara Posted on11:51 am - Jul 12, 2017

Hi there, found your post while I was googlin’ for ‘Joybird x3 doesn’t turn on’; have the same problem here and bought it just three months ago! I didn’t expected they were so brittle and have short life.
So, thank you Jaybird, I have several days waiting for me without music during workouts!

    Dadigator Posted on4:57 pm - Sep 6, 2017

    We’ve had 3 out of 4 of the Jaybird X3’s go bad somewhere between 1 and 3 months. 🙁

Sam Posted on10:45 pm - Jul 31, 2018

Exact same issue. First pair last 8 months second pair died in a month. Customer service is atrocious. Sound quality is great.

Wouter Posted on4:15 pm - Jun 7, 2019

Exact same issue, died in same sequence still green led while charging now.
With what I read I won’t even bother to contact customer service.
Too bad, I’ll look for another more reliable brand, don’t want this kind of battery charged device to be disposable.
Thanks for the nice article!