So I finally with my one communication a day maximum back and forth with Jaybird got them to accept an RMA from me. This did require me to have the reciept for my purchase. Tip for you, when you buy an expensive piece of electronics put your receipt in the box and keep the box for at least the length of the warranty.
there had better be a zombie horde chasing me and having music on that run would be the least of my worries”
They finally acknowledged that the device didn’t work and had me ship it back to them so they could test it. I assume once they test it and find out it’s broken they’ll ship me a refurb unit to replace it.
At this point though I’m calling it a lesson learned and I’ll keep it for secondary usage. The Plantronic Back Beat’s for my needs are better in all ways including price and are demonstrably more durable in terms of weather. Due to me dropping them getting out of the car they were totally submerged in rain water for about 12 hours with no signs of an issue. The day I run 12 hours in torrential rain there had better be a zombie horde chasing me and having music on that run would be the least of my worries.
FWIW one of the #runners I know his Jaybirds died this week with no output from the left earpiece. I wished him luck in dealing with Jaybird CS.
That’s 2 for 2 first hand experience with failed units on the Jaybird X3’s. We could be outliers of course but the laws of averages and normalization indicate that the Jaybird’s may have some issues in QC or design.
And neither of us have ever run in the rain or gotten these units wet. Mine literally were working fine one run and the next time I tried to use they were dead. The other person’s were the same way. They were working at the end of a run and at the start of another one the earpiece was dead.